Refund & cancellation policy

Automatic refunds for failed work

Credits are reserved when an operation starts and charged only when it succeeds. If a search, summary, review or draft fails for any reason — a model error, an unreachable court website, a timeout — the reserved credits are released back to your balance automatically. You do not need to contact us, and there is nothing to claim.

Every release is recorded in your credit ledger under Billing & credits, so you can verify it yourself.

Subscription cancellation

You can cancel a subscription at any time from your billing page. There is no cancellation fee and no notice period.

• Your plan and its credits remain active until the end of the period you have already paid for.
• Credits already granted are not removed. You paid for them, so they stay in your account and remain usable.
• After the paid period ends, your account moves to the free plan and its monthly credit allotment.
• You will not be charged again after cancelling.

Refunds on subscription payments

We do not pro-rate a partly used month by default, because the credits for that month are granted in full and immediately.

We will, however, refund a subscription payment in full if you request it within 7 daysof the charge and have used less than 10% of that cycle's credits. Email billing@legal.anshumansp.com from your account address. Approved refunds are returned to the original payment method within 5–7 working days, which is the settlement time our payment provider and your bank need — it is not a delay we control.

Refunds on credit top-ups

Top-up credits do not expire. Because they are delivered instantly and in full, an unused top-up can be refunded within 7 days of purchase. Once credits from a pack have been spent, that pack is not refundable — the work has already been performed and paid for on our side.

Duplicate and failed charges

If a payment fails, nothing is charged and no credits are added. A pending amount on your statement after a failed attempt is an authorisation hold, not a charge; your bank releases it automatically.

We verify every payment server-side and record it against a single order, so a duplicate submission cannot credit or charge you twice. If you nevertheless see two charges for one purchase, email us and we will refund the duplicate in full — no 7-day limit applies to a genuine double charge.

What we do not refund

Credits consumed by operations that completed successfully are not refundable, including where you disagree with the output. LegalMind assists legal research and drafting; it does not replace professional judgement, and its output must be verified before being relied upon. Dissatisfaction with an AI-generated result is not, on its own, grounds for a refund — but tell us anyway, because it tells us what to fix.

Currency

Payments are charged in the currency shown at checkout — INR for domestic cards and UPI, USD for international cards. Refunds are issued in the currency originally charged. Where your bank applies its own conversion or cross-border fee, the refunded amount in your local currency may differ slightly from what you paid; that difference is set by your bank, not by us.

Contact

For anything billing-related, email billing@legal.anshumansp.com from the address on your account. We aim to reply within one working day. Please include your invoice number, which is on every receipt and on your billing page.